Terms of Use · Soogram

This is an English translation of the Arabic Terms of Use, provided for convenience. Under clause 22.5 the Arabic text is the authoritative version and prevails in case of any difference.

1. Who we are

1.1 These terms (the “Terms”) govern your use of the Soogram platform, including the soogram.com website, the mobile apps and any related service (the “Platform”).

1.2 The Platform is operated by Soumar Alhussein, a natural person resident in the Hashemite Kingdom of Jordan (the “Operator”, “we”, “us”). “Soogram” and “سوقرام” are names given to the Platform and do not refer to a company or separate legal entity.

1.3 The Platform is an individual project in its early stage, and we state this expressly so that neither the name nor the design suggests you are dealing with a registered company.

1.4 Using the Platform — by browsing, creating an account or posting an ad — means you accept these Terms and the Privacy Policy. If you do not agree to them, do not use the Platform. Both documents are published on soogram.com and can be opened from inside the app: Settings → Legal documents.

1.5 Our official channel of communication is the email address given in clause 24. There is currently no premises open to the public.

2. Definitions

Account: the profile you create to access the Platform’s services.
Ad: an offer of goods or a service posted by a user.
Advertiser: the user who posts an ad.
Interested party: the user who browses or makes contact with a view to buying or enquiring.
User content: everything a user uploads or sends through the Platform — text, photos, video, stories, messages and reviews.
Points: free, symbolic units credited to an account inside the Platform and used to activate certain features in it; they are not money and not a cash balance.
Transaction: any dealing between users that arises from an ad on the Platform, whether it takes place inside or outside the Platform.

3. The nature of our role — read this clause carefully

3.1 Soogram is a digital listings board only. We are not a seller, buyer, agent, intermediary, broker, guarantor or party to any transaction between users.

3.2 We do not own, hold, inspect or examine the goods offered, and we do not verify their ownership, condition or conformity with their description.

3.3 We do not verify every user’s identity, capacity or the accuracy of the details they provide. The existence of an account on the Platform does not mean it is verified or endorsed by us. The verification badge means one specific thing: that the account holder submitted an official document and a selfie which our team matched on the day of submission. It does not mean the holder is honest, that their goods are as described, or that we guarantee their transaction.

3.4 Everything concerning price, payment, delivery, inspection, warranty, returns and tax obligations is a matter between users alone; we do not intervene in it and bear no responsibility for it.

3.5 We provide no payment, escrow or guarantee service between users, and we receive no amount on behalf of any party. Anyone asking you to transfer money in Soogram’s name is an impostor; please report them to us immediately.

3.6 Safety recommendations, which remain your responsibility:

Inspect the item in person before paying.
Never transfer money in advance to someone you do not know.
Meet in a public, well-lit, busy place.
Never share verification codes or card details with any user. We will never ask you for your verification code.

3.7 Providing helper tools such as in-app chat, the report feature or automatic content filtering does not make us a party to the transaction, does not mean we monitor everything that passes through them, and creates no guarantee that every violating item of content will be caught.

4. Eligibility and registration

4.1 You must be at least eighteen years old and have full legal capacity. Your date of birth is requested at registration and account creation is refused below that age. The Platform is not directed at those under it.

4.2 Browsing is available without registration. Posting and messaging require an account.

4.3 You undertake that your details — in particular your phone number and date of birth — are accurate and your own, and that you will update them when they change. Providing a false date of birth to circumvent the age requirement is a violation that warrants closing the account.

4.4 One account per person. We may delete duplicate accounts and apply any action taken against one of your accounts to the rest.

4.5 You alone are responsible for the confidentiality of your sign-in details and for all activity through your account, and you must inform us as soon as you become aware of any unauthorised use.

4.6 An account may not be sold, rented, assigned or shared.

4.7 We may require you to verify your account or provide additional documents before allowing certain categories of ads to be posted.

5. User content

5.1 Your content remains yours and we claim no ownership of it.

5.2 By posting any content, you grant us a non-exclusive, royalty-free, sublicensable licence to display, copy, store, resize or reformat and distribute that content, only to the extent necessary to operate the Platform, display your ad, and promote the Platform through our channels and search engine results.

5.3 This licence ends when you delete the content, except for what is needed for backups, operational logs and legal obligations, for a reasonable period not exceeding what those purposes require and not exceeding the retention periods set out in the Privacy Policy.

5.4 You represent and warrant that you own what you post or are authorised to post it, and that it does not infringe the rights of any third party.

5.5 User content is public. Do not include in it anything you do not want the public to see, and do not post another person’s personal data without their consent. If you set your ad’s location on the map, be aware that the coordinates you choose are shown publicly — do not place them on your residence.

5.6 We are not responsible for the accuracy of user content; it does not express our opinion and we do not endorse it.

5.7 We may — without any obligation to do so — review any content, refuse to publish it, change its category, delete it or hide it, if we reasonably consider that it violates these Terms or the law or harms users.

5.8 Deleting an ad from the Platform does not guarantee its immediate disappearance from search engines or from copies held by other parties.

6. Prohibited content and goods

6.1 Posting anything relating to the following is prohibited, and it will be deleted as soon as it is discovered:

Anything whose trade is prohibited under the laws in force in Jordan.
Narcotics, psychotropic substances, alcohol and unlicensed tobacco products.
Medicines, medical preparations and supplements, unless the advertiser is licensed and proves it.
Firearms and their parts, ammunition, explosives, fireworks and prohibited bladed weapons.
Pornographic or indecent material, services of a sexual nature, and any content involving the exploitation of children.
Human organs, blood and bodily fluids.
Counterfeit, stolen or smuggled goods, and anything infringing intellectual property rights.
Identity documents, passports, licences, certificates, and financial or medical records.
Antiquities and heritage items whose trade is prohibited.
Endangered animals, and anything promoting fights between animals or cruelty to them.
Hazardous chemicals and banned pesticides.
Pyramid schemes, network marketing, fictitious offers, and any fraudulent or money-laundering activity.
Loans and financing services from unlicensed parties.
Domestic-worker and recruitment services from anyone other than licensed offices.
Transfer of sponsorship, residence permits or the like.
Defamatory, racist or inciting content, or content containing hatred or threats on the basis of religion, sex, race, origin, age or disability.
Anything contrary to public order and public morals in the Hashemite Kingdom of Jordan.

6.2 The following are prohibited in ad text and photos:

Phone numbers, links or contact details inside photos or ad titles. (Your number appears automatically on the ad unless you hide it, so there is no need to write it in the title.)
Referring to or promoting competing platforms.
Offering more than one item in a single ad, unless the category allows it.
Posting in an inappropriate category or city.
Fictitious or misleading prices.
Photos that do not actually belong to the item, or taken from other sources without right.

7. Zero tolerance for abusive content

7.1 We do not tolerate abusive content or harassment, and we implement the following:

Automatic filtering before publication. Every text a user publishes publicly is checked automatically before it is saved: the ad text and title, story captions, reviews and sellers’ replies to them, names, bios and usernames, and store names and descriptions. Anything matching the prohibitions in clause 6 beyond any doubt — such as offering a weapon, drugs, a sexual service, an identity document or a sponsorship transfer; writing a phone number or link in an ad title or story caption; profanity and obscene language; abuse on the basis of religion, sect, race, origin or sex; or threats — is refused immediately and the user is told the type of violation without the specific word being identified. The same check applies to any later edit.
Automatic referral for human review. Anything ambiguous — such as mentioning a medicine, a loan, or an animal that may be protected, or accusing a seller of fraud or theft in a review — is published and placed in a review queue examined by our team, because refusing it automatically would be wrong in half of cases. In-app messages are checked the same way for referral only: we do not block the sending of a message on the basis of an automatic check.
A report button visible on every ad and story and inside every conversation.
Blocking users: every user can block any other user and stop them sending messages, without the blocked user being notified.
Review of reports within 24 hours, with deletion of violating content and suspension of its owner’s account.

We state expressly that automatic filtering is an aid, not a guarantee: it stops the obvious cases and directs reviewers’ attention, and it does not catch every violation. Reports from users remain our most important tool.

7.2 Repetition counts. Every automatic refusal and every report confirmed by a decision of our team is recorded against the account, weighted by the seriousness of the violation, and the entry remains for ninety days before it lapses. On reaching a first threshold the user is warned once. On reaching a higher threshold, public posting on the account is suspended automatically for seven days — ads, stories and reviews — pending review by our team, while messaging with buyers remains active. No account is closed by an automatic decision: closure is a human decision.

7.3 On repeated or serious violation, we close the account permanently and bar its owner from creating a new one.

7.4 We cooperate with the competent law-enforcement and judicial authorities upon an official request made under the law.

8. Prohibited conduct

You undertake not to do any of the following:

Create multiple accounts, impersonate another person, or provide false details.
Duplicate the same ad across several categories or cities, or delete and repost it to raise its ranking.
Send unsolicited commercial or promotional messages.
Harass or threaten any user, or continue messaging them after they have asked you to stop.
Collect users’ data or phone numbers for any commercial or marketing purpose.
Use any automated means — bots, spiders or scraping tools — to access the Platform or copy its content, except public search engines within customary limits.
Post automatically or in bulk without human intervention.
Report ads or users maliciously.
Attempt unauthorised access to our systems, probe their vulnerabilities, reverse-engineer them, or bypass verification mechanisms.
Attempt to evade automatic filtering by altering, splitting or hiding words in images.
Overload our servers with unreasonable loads or cause disruption of the service.
Transmit any malicious software through the Platform.
Access the Platform through unofficial apps or interfaces.
Manipulate the points system or attempt to accumulate points by illegitimate means, or attempt to sell or transfer them to another user.

If you discover a security vulnerability, report it to us instead of exploiting or publishing it.

Posting limits. Each account has a maximum number of ads it can post per hour and per day, and a maximum number of ads active at the same time. The limits vary with the age and type of the account — a new account is tighter, a business account with an active subscription is wider — and the user is told which limit they have reached and when they can post again. These limits are not a penalty; they are what distinguishes ordinary human activity from the automated posting referred to in items 6 and 7 above.

9. Free service and the points system

Part one: the service is free

9.1 All of the Platform’s services are entirely free. We charge no fee for creating an account, posting an ad, promoting it or contacting users, and we ask you for no payment details.

9.2 There is no means of purchase inside the Platform, and we receive no amounts from users under any heading. There is no in-app purchase, no payment page, and no price displayed for anything. Any payment request you receive in Soogram’s name is an attempted fraud; please report it to us immediately.

9.3 The service being free creates no obligation on us to continue it or any feature of it.

Part two: the points system

9.4 The Platform provides a system of points credited to an account free of charge, used to activate certain features inside the Platform such as promoting an ad or activating a storefront.

9.5 Points are granted in the ways we determine and amend from time to time, including a registration grant, a daily grant, interaction with the Platform, inviting friends, completing verification, and promotional campaigns.

9.6 Points are not money. They have no cash value, they do not represent a balance you hold with us or a debt we owe you, and they may not be exchanged for cash, cashed out, or transferred to any bank account or electronic wallet.

9.7 Points are personal and tied to your account alone: they cannot be sold, gifted, transferred to another account, or inherited.

9.8 Points are non-refundable, since nothing was paid for them.

9.9 We may change the way points are granted, their amounts, or the features they activate, and we may suspend or end the system, provided we notify you through the app a reasonable time before ending it.

9.10 Points are forfeited entirely when you delete your account, or when it is closed or suspended for a violation, without compensation.

9.11 Any attempt to manipulate the points system — through multiple accounts, automated tools, or the exploitation of a software fault — leads to the withdrawal of the points and closure of the account, and we may recover from you any resulting loss.

9.12 We make reasonable efforts to keep your points balance accurate. We are not liable for points lost through a technical fault or service interruption, and our obligation is limited to restoring the balance according to our records where possible.

Part three: future paid services

9.13 There is currently no in-app purchase, and the payment channels in our systems are disabled, not merely hidden.

9.14 If we decide in the future to offer the purchase of points or any paid service, it will take effect only after an updated version of these Terms containing the payment, validity and refund provisions is published and you are notified of it in advance under clause 21. Operating any payment channel before that version is published would be a breach of these Terms on our part.

9.15 Any future purchase made inside the mobile apps will go through the payment systems of the Apple and Google stores, and those purchases will be subject to the relevant store’s terms in addition to these Terms.

9.16 You will incur no retroactive financial obligation for points granted to you free of charge before that date.

10. Our intellectual property

10.1 The names “Soogram” and “سوقرام”, the logo, the visual identity, the Platform’s design, interfaces, source code and databases are our exclusive property or the property of those who licensed them to us.

10.2 We grant you a limited, personal, non-exclusive, revocable licence to use the Platform solely for the purposes permitted in these Terms.

10.3 No part of the Platform may be copied, modified, distributed or commercially exploited without our prior written consent.

10.4 Our name and logo may not be used without written permission.

11. Reporting intellectual property infringement

11.1 If you believe content infringes your rights, send a notice to the complaints address containing: your name, capacity and contact details; a description of the work concerned and proof of your ownership of it; the exact link to the infringing content; a statement of good faith; and a statement that what you have provided is accurate and that you accept responsibility for it.

11.2 We handle complete notices within a reasonable time, and we may hide the content temporarily pending a decision and ask the advertiser for evidence.

11.3 We may suspend the account of anyone who repeatedly infringes the rights of others.

12. Suspension and termination of accounts

12.1 We may, in proportion to the nature of the violation, delete your content, suspend or close your account, or bar your access, if we reasonably consider that you have violated these Terms or the law or harmed users or the Platform.

12.2 For serious or repeated violations, this is done without prior notice.

12.3 You may delete your account at any time from inside the app: Settings → Your data → Delete account, or from the dedicated page at soogram.com/delete-account. Deletion is immediate, final and cannot be undone; the details of what is deleted and what remains are set out in clause 8 of the Privacy Policy.

12.4 Some content is retained after closure to the extent necessary for legal obligations, dispute resolution or fraud prevention, in accordance with the Privacy Policy. Specifically: messages you sent remain in the conversations of those you messaged, and the record of reports and suspension decisions remains for the period stated there.

12.5 Points remaining in the account are forfeited on its closure or deletion, under clause 9.10.

12.6 The clauses on intellectual property, limitation of liability, indemnity and governing law survive the end of the relationship.

12.7 When your account is suspended, all Platform services stop for it immediately, and the reason and date of the suspension are shown to you when you sign in. Three things remain available to you from inside the app: appealing the suspension by writing to the support team — your message reaches a staff member directly with no automated reply, and is reviewed within the period stated in clause 7.1.5 — and deleting your account or downloading a copy of your data under clause 12.3 and the Privacy Policy. No account is closed by an automatic decision; suspension is a human decision, and so is lifting it.

13. Availability of the service

13.1 We make reasonable efforts to keep the Platform available, and we do not guarantee that it will operate without interruption or be free of errors.

13.2 We may suspend the service wholly or partly for maintenance, development or security reasons, and we will seek to restore it as quickly as possible.

13.3 We may modify, add or remove features of the Platform, and we may shut the Platform down permanently after reasonable notice through the app or by email.

14. Disclaimer of warranties

14.1 The Platform is provided “as is” and “as available”, without any express or implied warranty, including warranties of fitness for a particular purpose, continuity, accuracy, or freedom from errors or malicious software.

14.2 We do not guarantee any particular outcome, such as selling your item or finding what you are looking for.

14.3 This clause does not apply to anything that cannot be excluded under the applicable law.

15. Limitation of liability

15.1 We are not liable for any damage arising from a transaction between users, from goods or a service advertised, from the conduct of any user inside or outside the Platform, or from a meeting arranged on the basis of an ad.

15.2 We are not liable for lost profits, lost opportunities, indirect or consequential damage, or damage to reputation.

15.3 We are not liable for an interruption caused by matters beyond our reasonable control, including network failures, third-party services, or force majeure.

15.4 The Platform is provided entirely free of charge. In all cases, and except for what cannot lawfully be excluded, our total liability to you shall not exceed 100 Jordanian dinars.

15.5 Nothing above limits our liability for fraud or misrepresentation on our part, for death or personal injury caused by our negligence, or for any liability that the law does not permit to be excluded.

16. Indemnity

You undertake to indemnify us and hold us harmless from any claim, action, loss or expense (including reasonable legal fees) arising from your breach of these Terms, from content you posted, from your infringement of the rights of others, or from a transaction you entered into through the Platform.

17. Privacy and data protection

17.1 The person responsible for processing your personal data is the Platform operator identified in clause 1.2, who can be reached at the privacy address given in the Privacy Policy.

17.2 The details of what we collect, how we use it, how long we keep it and your rights are set out in the Privacy Policy published on soogram.com, which is an integral part of these Terms.

17.3 We process your data in accordance with the Jordanian Personal Data Protection Law in force.

18. Provisions specific to the app stores

18.1 These Terms are an agreement between you and us, not between you and Apple or Google, and we alone are responsible for the app and its content.

18.2 The store operator has no obligation to provide support or maintenance for the app.

18.3 Any claim relating to the app — including product liability, non-compliance with a legal requirement, or an allegation of intellectual property infringement — is directed to us, not to the store operator.

18.4 You represent that you are not resident in a country subject to a United States embargo and are not listed on any restricted-parties list.

18.5 Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them against you.

18.6 Your use of the app is also subject to the terms of use of the store you downloaded it from.

19. Links and external services

The Platform may contain links to, or integrations with, third-party services. We do not control them and are not responsible for their content or practices; your use of them is subject to their terms and at your own risk.

20. Transfer of the Platform’s operation

20.1 The Platform is a growing project, and its operation may in the future move to a company or institution founded or co-owned by the Operator.

20.2 You agree in advance that we may transfer our rights and obligations under these Terms — including your account, content and data — to that entity, provided these Terms and the Privacy Policy remain in force on the same provisions, and that we notify you through the app or by email.

20.3 You may not assign your rights or obligations under these Terms without our written consent.

21. Changes to the Terms

21.1 We may amend these Terms and will publish the updated version on the Platform with its effective date.

21.2 For material changes — in particular any change introducing a paid service under clause 9.14 — we will notify you through the app or by email a reasonable time before they take effect.

21.3 Continuing to use the Platform after the effective date means you accept the change. If you do not accept it, your remedy is to stop using the Platform and delete your account.

22. General provisions

22.1 These Terms create no partnership, agency or employment relationship between you and us.

22.2 If any clause is found to be void or unenforceable, it alone is severed and the remaining clauses continue in force.

22.3 Our leniency in asserting a right, or delay in exercising it, is not a waiver of it.

22.4 Notices to us are sent in writing to the email address given in clause 24; our notices to you are sent to the email address or phone number registered on your account, or through an in-app notification.

22.5 These Terms were adopted in Arabic, which is the reference in case of any difference from a translation.

22.6 Headings are for organisation only and do not affect interpretation.

23. Governing law and jurisdiction

23.1 These Terms are governed by and interpreted in accordance with the laws in force in the Hashemite Kingdom of Jordan.

23.2 The courts of the city of Amman have exclusive jurisdiction over any dispute arising from or relating to them.

23.3 The parties will seek to resolve any dispute amicably within thirty days of one notifying the other in writing, before resorting to the courts.

24. Contact us

Support and enquiries: support@soogram.com
Reports, complaints and rights infringement: abuse@soogram.com
Website: soogram.com